Meet the Team
Registered Manager
Sarah
With over 11 years of experience in domiciliary care, Sarah has progressed from office administration to planning, coordinating, and ultimately management roles. She has a strong record of improving performance delivery and compliance. Her mission is to provide excellent domiciliary care services, empowering individuals to live fulfilling and independent lives in their own homes.
"As the Registered Manager, I am committed to leading a dedicated team of compassionate professionals who prioritize the well-being, dignity, and personal needs of each client."
Role
The Registered Manager is responsible for the overall leadership, management, and performance of the domiciliary care service, ensuring that care is delivered to the highest standards and in full compliance with regulatory requirements. They provide strong and effective leadership to the care team, fostering a positive working environment where staff are supported, developed, and motivated to deliver safe, compassionate, and person-centred care.
Responsibilities
A key aspect of the role is ensuring the service remains inspection-ready at all times, with strong governance systems in place to meet Care Inspectorate Wales (CIW) standards. This includes maintaining accurate records, monitoring performance, and ensuring policies and practices reflect current legislation and best practice. The Registered Manager holds overall responsibility for safeguarding, ensuring concerns are identified, reported, and managed appropriately, and that a culture of safety, dignity, and respect is embedded across the service. focus on achieving positive outcomes for clients by ensuring care is personalised, promotes independence, and adapts to changing needs through regular reviews and engagement with clients and families. The role also includes supporting staff wellbeing through supervision, training, and a positive working culture, as well as overseeing recruitment and workforce planning to ensure safe staffing levels. In addition, the Registered Manager maintains effective relationships with stakeholders, oversees service performance, and ensures health and safety risks are managed to protect both staff and service users.
Meet the Team
Recruitment
Carolina
Role
Manages the recruitment process for hiring new care staff.
Responsibilities
Advertising job vacancies, screening and interviewing candidates, conducting background checks, onboarding new employees, and ensuring staffing levels meet the needs of the service users.
Meet the Team
Administrator
Abbie Staples
Role
The Administrator is responsible for supporting the effective day-to-day running of office systems and administrative processes within the organisation. The role ensures accurate record-keeping, supports compliance with regulatory standards, and provides essential administrative support to management and care staff.
Responsibilities
Key Responsibilities * Provide efficient day-to-day administrative support to the office and management team. * Maintain accurate records and documentation in line with CIW, UK GDPR, and company policies. * Respond professionally to telephone, email, and visitor enquiries. * Support recruitment, onboarding, and staff record management. * Assist with staff rotas, scheduling, and operational coordination. * Help prepare reports, meetings, audits, and compliance documentation. * Maintain confidentiality and ensure office systems and supplies are well managed. * Contribute to continuous improvement and support the delivery of high-quality care services.
Meet the Team
Senior Care Co-Ordinator
Yemi
"Every client deserves care that is reliable, compassionate and tailored to their needs. My role is to make sure the right people are in the right place, so every client receives the highest standard of support while giving families complete peace of mind."
Role
Our Care Coordinators are at the heart of our service, ensuring every client receives safe, reliable and person-centred care. They carefully match carers with clients, manage care schedules and work closely with families, healthcare professionals and our care teams to ensure every visit runs smoothly
Responsibilities
Coordinate daily care visits and staff rotas. Match carers with clients based on individual needs. Support clients, families and care staff with day-to-day enquiries. Liaise with healthcare professionals and local authorities. Monitor quality, continuity and standards of care. Respond to changes in care needs and emergency situations. Maintain accurate care records and support the recruitment and development of care staff.
Meet the Team
Service Coordinator
Care Quality
Dedicated to maintaining high standards of care, our Care Quality & Service Coordinator works closely with clients, families, care staff, and healthcare professionals to ensure our services are safe, effective, and person-centred. They play a key role in supporting quality, compliance, and continuous service improvement.
Role
helps ensure the highest standards of domiciliary care by monitoring service quality, supporting care staff, coordinating client assessments and reviews, maintaining accurate records, and ensuring compliance with CIW regulations and company policies. Working collaboratively with clients, families, Social Services, and healthcare professionals, they help deliver safe, effective, and compassionate care.
Responsibilities
Monitor care quality and electronic call monitoring systems. Conduct client reviews and quality assurance checks. Create and maintain accurate client records and care documentation. Coordinate new client assessments and referrals. Liaise with clients, families, Social Services, and healthcare professionals. Monitor compliance with CIW standards and company policies. Support staff performance and service improvement initiatives. Assist with audits, reporting, and quality monitoring. Promote person-centred care and positive client outcomes. Support the continuous improvement of our domiciliary care services.
Meet the Team
Quality Care Supervisor
Oladotun Bankole
Role
Our Senior Care Quality Supervisor plays a key role in ensuring the highest standards of care across our community services. They oversee care quality, support and mentor staff, and ensure all services are safe, compliant, and tailored to each individual’s needs. they lead on quality assurance, staff development, and continuous improvement, helping to maintain a professional, compassionate, and high-performing care team.
Responsibilities
Our Senior Care Quality Supervisor plays a key role in maintaining high standards of care across our services. They oversee and monitor care delivery to ensure it is safe, effective, and tailored to each individual’s needs. The role includes carrying out assessments, reviews, audits, and spot checks to ensure care is delivered in line with care plans, policies, and regulatory requirements, while working closely with clients, families, and healthcare professionals to keep care responsive and coordinated. They support and develop care staff through supervision, mentoring, and training, promoting confidence and high standards of practice. The role also leads on quality assurance and continuous improvement, ensuring accurate records are maintained and supporting inspection readiness and compliance.
Meet the Team
Field Care Supervisor
Jony
Role
The Field Care Supervisor is a key member of the domiciliary care team, responsible for overseeing and supporting the delivery of high-quality care to clients in their homes. The role involves supervising care staff, conducting client assessments, and ensuring that care plans are implemented effectively. The Field Care Supervisor contributes to the overall success of care services by maintaining a strong focus on client well-being, staff development, and service quality.
Responsibilities
Our Field Care Supervisors are responsible for overseeing care delivery in the community, responsibilities include conducting care assessments, develop and regularly review care plans, and carry out spot checks and supervisions to ensure care staff are meeting required standards. By working closely with clients, families, and healthcare professionals, they ensure care remains responsive to individual needs and preferences. Field Care Supervisors provide hands-on support and guidance to care staff, helping to maintain high standards of practice, compliance with policies, and continuous professional development. They play a key role in monitoring service quality, addressing concerns, and implementing improvements where needed. They are also responsible for maintaining accurate records, supporting coordination of care delivery, and ensuring clear communication across the care team.
Meet the Team
Field Care Supervisor
Hope
Role
The Field Care Supervisor is a key member of the domiciliary care team, responsible for overseeing and supporting the delivery of high-quality care to clients in their homes. The role involves supervising care staff, conducting client assessments, and ensuring that care plans are implemented effectively. The Field Care Supervisor contributes to the overall success of care services by maintaining a strong focus on client well-being, staff development, and service quality.
Responsibilities
Our Field Care Supervisors are responsible for overseeing care delivery in the community, responsibilities include conducting care assessments, develop and regularly review care plans, and carry out spot checks and supervisions to ensure care staff are meeting required standards. By working closely with clients, families, and healthcare professionals, they ensure care remains responsive to individual needs and preferences. Field Care Supervisors provide hands-on support and guidance to care staff, helping to maintain high standards of practice, compliance with policies, and continuous professional development. They play a key role in monitoring service quality, addressing concerns, and implementing improvements where needed. They are also responsible for maintaining accurate records, supporting coordination of care delivery, and ensuring clear communication across the care team.
Meet the Team
Support Worker
Care Team
"Being a Care Worker is about making a positive difference every day. Whether its helping someone start their morning, sharing a conversation or supporting them to stay independent, its a privilege to be part of their journey"
Role
Our Care Workers are the heart of our service, providing compassionate, person-centred support that enables people to live safely and independently in their own homes. They build trusted relationships with clients while promoting dignity, choice and wellbeing in every visit.
Responsibilities
Provide personal care with dignity and respect. Support with medication, meals and hydration. Assist with mobility and promote independence. Carry out light household tasks and shopping. Offer companionship and emotional support. Monitor health and report any changes. Maintain accurate care records and follow individual care plans.
Meet the Team
Responsible Individual
Sam
Role
Ensures the domiciliary care service operates in accordance with regulatory standards.
Responsibilities
Ensuring compliance with regulations, supporting the Registered Manager, and acting as a point of contact for regulatory bodies.
Meet the Team
Director
Jack
Role
Provides strategic direction and leadership for the domiciliary care organization.
Responsibilities
Setting company goals and policies, ensuring financial stability, overseeing senior management, and ensuring compliance with legal and regulatory requirements.
Get in touch
Sarah-Jayne Williams Sarah@mightyhealthc.co.uk
Registered Manager
Contact Information
Canton House, Suite E1, Second Floor, 435-451 Cowbridge Road East, Cardiff, CF5 1JH
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